NADRA
Pak Identity FAQs
About the Service
What is NADRA Pak-Identity?
NADRA Pak-Identity is an online portal (both web-based and mobile app) for filing applications for various types of Pakistani Identity cards. Through Pak Identity, you can apply for:

  • Smart National ID Card for Overseas Pakistanis (Smart NICOP): Fresh – Renewal – Modification – Reprint/Lost– Update of Non-Printable Field

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  • Smart ID: Renewal – Modification – Reprint lost - Update of Non-Printable Field

NOTE:
Applicant will be issued a Smart ID (chip based) if he/she applies in the Renewal or Modification category.
Applicant cannot apply in reprint lost category if he/she is holding CNIC (not Smart ID), instead he/she has to apply in Renewal or Modification category.
First time/fresh processing of Smart ID is not available at NADRA Pak identity.

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  • Smart Pakistan Origin Card (Smart POC) - Fresh – Renewal – Modification

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Certificates

  • Family Registration Certificate–(FRC)

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  • Cancellation of NICOP/Smart ID due to nationality surrender
  • Cancellation of blood relative NICOP/Smart ID/POC due to death
  • Cancellation of POC due to dual nationality arrangement or resumption of Pakistani nationality
  • Cancellation of foreign spouse POC (in case of divorce)

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How does NADRA Pak Identity system work?
The Pak-Identity website allows you to easily acquire your Identity card in a few simple steps:

  • STEP 1: Registration

Register your account on NADRA Pak Identity Website or Pak Identity Mobile Application (available on Android and iOS).

  • STEP 2: Capture/Upload Photograph

Upload or Capture the photograph

  • STEP 3: Provide Required Details

Provide all the required information in each respective section like Application details, Personal details, Relative details, Address details, Card delivery information.

  • STEP 4: Upload Fingerprints & Required Documents

Upload the required documents and fingerprints form. The fingerprints need to have a 600-dpi scanning quality or you can capture the fingerprints through Pak Identity mobile app in real time (Guidelines are available at relevant section for proper use of this facility).

  • STEP 5: Make Payments

Depending on your application category, you will be asked to pay the fee either at the start or the end of the application (varies between application types). Pak Identity accept Credit & Debit cards (Mastercard or Visa). Moreover, Smart ID and FRC application fees can also be paid through e-Sahulat franchise, Easy paisa and Jazz cash.

  • STEP 6: Submit Application

After completing all the steps, review the information provided and submit it.

Why should I choose Pak-Identity?
  • It’s fast. Apply hassle free in few simple and easy steps.
  • It’s convenient. Apply for your identity card from anywhere in the world, at any time, using the Web interface or Pak Identity mobile application (available on Android & IOS) from the convenience of your home or office.
  • Delivery Worldwide. Whether you live in Pakistan or abroad, your card will be delivered to your doorstep.
Browser/Resolution Compatibility
Which browsers are supported by the Pak-Identity Web Application?
Pak-Identity reliably supports the following browsers:

  • Internet Explorer 11
  • Microsoft Edge
  • Chrome 40 and above
  • Firefox 39 and Above
  • Opera Latest version
Registration and Login
I have registered my account with wrong email/mobile number. What should I do?
You can re-register your account with accurate email/mobile number. You have to provide new email ID.
Can I change my password?
Yes, you can change your password by using the ‘Update Password’ option after logging into your Pak identity account.

Can I create an account on the Pak Identity if I haven't obtained or registered for a Pakistani citizen number?
Only family members who are identity card (NIC, NICOP) holders can create Pak Identity account and process applications for themselves or other family members.
I am creating user account on Pak Identity, but I have not received the verification PIN/OTP on my email? What is the solution
After providing the email address, you will receive a 4 digits verification PIN/OTP. If the email is not received in your inbox, try looking it at the Junk/Spam folder, sometimes the email lands in the spam/junk folder.
My fingerprint biometrics are not verified through Mobile App, what should I do?
Incase of fingerprint biometrics matching failure, you can verify your user account through face/selfie biometrics.
I have forgotten my password, what should I do?
If you have forgotten your Pak Identity account’s password, please click on the “Forgot PPassword” link on the Pak-Identity login pageand change your password.
What should I do if I suspect that my password has been stolen or exposed to others?
If you suspect that your password has been stolen or exposed to others, please change your password immediately.
Is biometric verification mandatory for creation of Pak identity user account on Website or Mobile app?
Yes, during the account creation, after providing the citizen number details, the next step is biometric verification. Biometric verification is mandatory for activation of user account, unverified users cannot process any application.
Can I process application through unverified Pak Identity account?
Fingerprints biometric verification or face/selfie biometric verification is mandatory before processing any application.
Can I process application through Pak Identity for individuals other than my family members?
Applications processing are only limited to self and linked family members.
Problem Resolution
What should I do if I face a technical issue while launching my application on Pak Identity website or mobile app?
For Technical issues or complaints, you can contact us through NADRA Centralized Complaint Management System (NCCMS). Please provide complete information regarding the technical issue or complaint like Tracking ID, Citizen number, relevant screenshots/documents.

For information about the application process or general queries, please reach us through Live Chat service.

Can I upload a photograph taken with a mobile camera on the Pak Identity Mobile App?
There is no photo upload option on Pak identity mobile app. Applicant must capture the photograph on the app by clicking on the capture button. Once the photograph is clicked, it would be saved automatically and then you can proceed further.

NOTE :

  • Capture the photo against a plain or white background.
  • Avoid the use of hats, artificial lenses, glasses, or anything that obscures the face.
  • Ensure there are no shadows on the face, no hair across your eyes, and no obstructions of the face view.
I am scanning the fingerprints form as per the required specifications i.e. 600 dpi, 2 MB size, but I am still unable to upload the fingerprint form?
The issue may arise due to unclear fingerprints, making it difficult for the system to match them with the record in the database.

In this case, the following solution is suggested

      • Re-download the fingerprints form available in the fingerprints section of your application or you can download a blank Smart ID/Smart NICOP fingerprints form from this link.

      • Affix fingerprint impressions with an ink pad. Don’t press the fingerprints too hard on the form. For guidance, see the sample fingerprints form below.

      • Scan the form by setting scanner at 600 dpi in greyscale (explained above in Problem Resolution Tab).
      • The size of the fingerprint form should be ideally 2MB and the file type should be JPG/PNG.
      • Upload the form; it should be successfully uploaded this time if the procedure is followed correctly.
I am facing the issue regarding the payment of fees through credit card. What should I do?
You can launch a complaint through NADRA Centralized complaint management system (NCCMS)

Please make sure you include the following information with your complaint:

      1. Tracking Id
      2. Bank Name
      3. Credit/Debit card provider
      4. Country (applied from)
      5. Screenshots in case of website or mobile app issue
I have uploaded a wrong photo in the Family Registration Certificate (FRC) application, how can I change it?
In case you have not yet submitted the application after uploading wrong photo, please don’t process the application further. Apply for the refund immediately and after receiving the refund, reapply for the Family Registration Certificate (FRC) with the correct information and photos.

If you have already submitted the application, then you need to contact us through NCCMS or Live Chat, provide complete details of your application like Tracking ID, Citizen number, relevant screenshots, and you will be provided a solution.

I am applying for the (NICOP, POC, FRC, Cancellation) application, but the system is giving me the message “You have already applied for application which is still in progress, you cannot apply for now” I don’t have access to my previous application, what should I do now?
You need to contact us through NCCMS or Live Chat, provide the screenshot of the error you are facing and you will be provided with the solution.
I have paid the executive fee, but I have still not received my identity card?
It happens when you have not attached all the required documents with your application or the information/documents provided are incorrect. In such case you will be contacted via email or phone call by NADRA case officer and your card will be processed once the pending requirement is fulfilled.
I have received my identity card but it has some mistakes on it. What should I do now?
You need to contact us through NCCMS or Live Chat, provide the relevant details like Tracking ID, Citizen number, mistakes in your ID card, photos/screenshots and you will be provided a solution.
How to capture the fingerprints on Pak Identity Mobile App?
Follow these steps for the successful capturing of the fingerprints.

  1. Fingerprints tips must be aligned with the boxes being displayed on the right side.
  2. Use a plain background or a white paper while fingerprints
  3. Capture the fingerprints in well lit environment.
  4. Keep the hand/fingers stationary by resting it on fixed or solid surface.
  5. There must be appropriate gap between the fingers.
  6. While capturing the fingerprints, the hand should not be too far or too close to the camera.
  7. Don’t tilt or curl the fingers.

Note: Applicant is allowed 10 attempts to capture fingerprints through the Mobile app. In case of failure, the applicant must provide the fingerprints on the verifier form. You can download a blank verifier form through this link.

What is 600 dpi? How to scan the Fingerprints form at 600 dpi specification?
"DPI" stands for "dots per inch," a measurement of resolution in scanning. 600 DPI means 600 dots or pixels are scanned per inch.

Following are the steps for scanning the form at 600 dpi (dot per inch)

1. Place the fingerprints form on the scanner.
2. Press the scan button on the scanner.
3. Following screen will appear

4. Click ok to proceed further.

5. The following window will appear appear next

6. To scan the form, select the following parameters:

a. Select Grayscale from Color format drop down box.
b. Select JPG (JPG File) from File type drop down box.
c. Select 600 dpi in Resolution (DPI) box.

7. Then click scan button.
8. Once the scanning is completed, following window will appear to save the scanned file.

9. Click Import button to save your scanned document at default printer location.
10. Once the file is saved, the system automatically opens and displays the scanned file location.

11. Now the file is ready to be uploaded to Pak-Identity web application.

What should I do if I experience the “Error: You are not eligible to apply for Smart ID, please contact NADRA center for more information”?
This error indicates that either;

      • Your ID card has been expired for more than a year.
      • Your record is marked for verification.

In order to resolve the issue, you need to visit NADRA office.

I am unable to upload my photograph. What should I do?
Try the following steps for successful upload of your photograph:

      • Make sure to set the dimension at 350 x 467 pixels or above.
      • The quality of the photograph must be high.
      • The format of the photograph should be JPG/PNG.

After following these instructions, the photograph should be successfully uploaded. Or in case of failure, please contact us through NCCMS or Live Chat for the support. Do provide the complete relevant information of your application like Tracking ID, Citizen number, screenshots.

I have applied for the Family Registration Certificate (FRC) but I have not received it via courier or email?
You will receive the Family Registration Certificate (FRC) through an email in PDF format and it usually takes 1-2 days after the approval of case officer. Alternatively, you can also download the FRC through the Pak Identity Mobile app using your registered account.

FRC delivery through courier is not available. If you do not receive it after the due process in your email inbox, please check the Junk/Spam folder of your email. Otherwise please contact NCCMS or Live Chat, provide complete details of your application like Tracking ID, Citizen number, screenshots, and you will be provided a solution.

I cannot upload the required documents as the system has a maximum of 10 documents upload limit. What should I do now?
All application types at Pak Identity require less than 10 documents to be attached. However, if NADRA case officer requires any extra documents then you can provide the required documents via email to the NADRA case officer.
I am applying for the Family Registration Certificate (FRC), the system is giving me error “Sibling CNIC is not found in family tree”. What should I do now?
You need to apply in the modification category of your Smart ID/Smart NICOP and add the concerned sibling’s CNIC/NICOP in your record and then reapply for the Family Registration Certificate (FRC).
I am married but I have mistakenly processed my application with unmarried information, what should I do now?
You need to contact us through NCCMS or Live Chat ,provide the relevant details like Tracking ID, Citizen number, documents/screenshots and you will be provided a solution.
Application Processing
My case officer is asking for additional supporting documents. Where and how should I send these documents?
There are two ways to provide the required documents.

  • Either login to your account on Pak Identity website or mobile app, open your existing application and upload the required documents in upload documents tab.

  • Or you can provide it directly in reply to the case officer’s email.
Why payment is taken earlier while applying?
Payment is taken in advance only when you apply for modifications to your identity card or request an FRC (Family Registration Certificate). This payment allows the applicant to access and verify their existing information in the NADRA database.
I have applied for Smart ID from abroad, do I still need to get the fingerprints form attested?
You should apply for Smart NICOP instead of Smart ID if your stay abroad is for more than 6 months or if you apply for the Smart ID then the fingerprints form needs to be attested by any of the following:

  1. Blood relative
  2. Gazetted Government employee
  3. Elected member of Provincial or National assembly
  4. Member of Senate
  5. Numberdar of the concerned area
  6. Member of local bodies
  7. Chairman Zakat committee
My application is rejected. What should I do?
Rejection reasons with guidance will be communicated through email to you by NADRA case officer. Check the email in your inbox or junk folder.

If you have not received the email, you can reach us through NADRA Centralized Complaint Management System (NCCMS) or Live Chat service. Provide the relevant details like Tracking ID, Citizen number, and you will be provided a solution.

Who can attest/verify my Smart ID verifier form?
There are two ways to attest or verify the Smart ID verifier form.

  1. Biometric verification (Available on Mobile App only)
    1. By blood relatives (Father, Mother, Brother, Sister, Son (above 18), Daughter (above 18))
    2. By immediate relatives (Paternal/Maternal (Grandfather/Grandmother), Spouse)
  2. Attestation
    1. Member of the Senate, National/Provincial Assembly, Local Body, or Zakat Committee
    2. Officers of the Federal/Provincial Government in Basic Pay Scale 16 & above
    3. Commissioned Officers of the armed forces and civil armed forces
    4. Officers of local bodies of status corresponding to officers in basic pay scale 16 & above
    5. Officers of autonomous and semi-autonomous bodies
    6. Officers of Levies in Basic Pay Scale 16 and above
    7. Officers of Government Bank and Government Corporations
    8. Headmen (Lambardar) in respect of persons living in their village
    9. Any other person or officer who may be authorized in this behalf by the Federal government or the Authority
    10. Officers of NADRA in Basic Pay/NPS/Contractual scale 16 and above
    11. Head of the family (of grade 16 and above) can attest the CNICF of his family members (except his/her own verifier form)
    12. Political agent (PA) or assistant political agent (APA)

Note: The verifier/attester will have to capture his fingerprints and provide his digital signature on the Pak Identity Mobile app.

In my Smart NICOP application, can I add the foreign address in both Present and Permanent addresses fields?
No, you can only add the foreign address once in either Present or Permanent address field. The other address should be of Pakistan.
Supporting Documents
What documents do I need to apply online?
The required supporting documents depend on your chosen application type (Smart NICOP, Smart ID, Smart POC, FRC, Cancellation of Identity documents).

To find out which Supporting Documents you must upload. You need to click the respective link below, check the requirements against each category you want to apply.

NOTE: After the submission of your application, Additional documents may be asked by your case officer depending on the nature of your case.

Processing and Delivery Time
How long will it take to Process and Deliver my Identity Card?

The card printing and delivery timelines depend on the application type/priority selected as explained below:

  • Normal category takes 31 working days after payment date
  • Urgent category takes 23 working days after payment date
  • Executive category takes 10 working days after payment date
NOTE: Incomplete application or applications requiring additional documents can take longer time.
Application Completion
How will I know if I have completed a section of the application?
After entering all the required information in the respective section, you will be asked to save the information, once saved, the respective section would be minimized and the corresponding tab at the top will be marked with a green checkmark.

I need help with filling out my application. Where do I go?
For help and guidance, you can contact us through Live Chat service directly. Or visit the links below for specific information;

What will happen if I ‘Submit my Application’ before providing complete information?
Pak Identity website & mobile app will not let you submit incomplete applications.
Do I need to submit fingerprints or signatures for a child in case of Smart NICOP?
No! You do not need to submit fingerprints or signatures for child (Under 14 years of age).
Where can I review the information I provided?
You can review the information or check the previous section at any point whilst completing the application. This can be done by clicking the respective bar of the completed section and that box will open with the information provided. Once all sections are completed you will be able to review all of the information you have provided.

However, once payment is made/completed you will not be able to make further changes in the fields that are already completed.

How do I save my application?
After providing the complete information in a respective section, you will need to click the save button in the right bottom of each section.

Will I receive any confirmation after submission of my application?
A confirmation email upon successful submission of your application is automatically sent to your profile email address. The email might end up in your Junk Mail folder. So please ensure to check the Junk folder if you don’t find the email from NADRA Pak Identity in your inbox.

What should I put in Relation with Head field?
Select your relationship with the head of the Family as follow:

Example 1:

  • If Head of the applicant’s family is Father, then the applicant has to choose the relationship with head as Child.

Example 2:

  • If Head of the applicant’s family is Husband, then the applicant has to choose the relationship with head as Wife.
Application Categories
Am I eligible for Smart NICOP?
Fresh Registration:

You are eligible for Smart NICOP, if:

  • Your Parents/Siblings are Pakistani and holding Pakistani identity cards.
  • You are residing abroad and you are holding the following documents
    1. Travelling document (Passport, Indefinite Stay Card / Residence Permit card / Green Card/ Sojourn/ Resident Card) or
    2. S-1 form (upto 10 years of age) or
    3. Birth certificate (upto 3 years of age).

Already Registered:

  • If you are already registered and holding CRC (Child Registration Certificate), Juvenile Card, CNIC (Computerized national identity card) or Smart ID holder and living abroad.
When can I apply for Reprint of my identity card?
You can apply for a Reprint of your identity card if it has been lost, stolen, damaged or destroyed.
When can I apply for Modification of my Smart NICOP?
You can apply for the modification of your Smart NICOP/NICOP if you want to amend any of the following information:

  • Name
  • Father and Mother name correction
  • Marital status
  • Address
  • Date of birth
  • Photograph
  • Signature
  • Country of stay
  • Country of birth
  • Mother language
  • Addition of relative
  • Qualification
  • Contact detail
I have applied in the wrong category. What should I do now?
In case the payment is not processed, login to your Pak Identity account, click on the “Existing Applications” hover over to the “In-Process tab” click on the  in “action” column and your application would be cancelled. After cancellation, you can proceed with the new application.

If the payment has been processed, then you need to intimate us through NADRA Centralized Complaint management system (NCCMS), provide the relevant details like Tracking ID, Citizen number and Screenshots.

When can I apply for POC?
You can apply for a POC if

  • You were a Pakistani national and have surrendered the nationality.
  • You are a foreign national and your parents or grandparents are OR were Pakistani nationals.
  • You are a foreign national and any of your relatives (brother, sister, uncle, aunt) are OR were Pakistani nationals.
  • You are a foreign national and married to a Pakistani/Ex-Pakistani citizen.
When can I apply for Modification of my POC?
You can apply for the Modification of POC if you want to:

  • Update your marital status
  • Update/Modify your address
  • Modify your name
  • Modify your date of birth
  • Modify Passport issuance country
  • Add blood relatives in your record
When can I apply for Renewal of my identity card?
You can apply for a Renewal of your identity card if it has expired.
When can I apply for Modification of my Smart ID?
You can apply in the modification category if you want to amend any of the following information:

  • Marital status
  • Address
  • Photograph
  • Signature
  • Mother language
  • Addition of blood relative
  • Qualification
  • Contact detail
How many applications can I apply from one account?
You can use your Pak Identity account for maximum 10 applications.
Can I apply for New Smart ID through Pak identity?
No, this facility is not available at NADRA Pak identity. You need to visit the nearest NADRA center to apply for new Smart ID.
When can I apply for Renewal of my POC?
You can apply for the renewal of your POC if it has expired.
Are the photographs required in applying for a new FRC?
Yes, you will be required to provide your Photograph (applicant) as well as photographs of all members of the FRC who are under 18 years of age and are CRC (Child Registration Certificate) or Juvenile card holders.
Fee Payment
How do I pay the Application Fee?
You can pay the fee online at Pak Identity using Credit/Debit card (Visa & Mastercard only), additionally Smart ID and FRC application fees can also be paid through e-Sahulat franchise, Easy paisa and Jazz cash.
Is there cash on delivery option available?
No, cash on delivery is not available.
Can I pay with someone else’s Credit/Debit card?
Yes, You can.
How many payments can I make using same Credit/Debit card, e-Sahulat, Easy paisa and Jazz cash account?
You can make a maximum of 10 payments using the same payment method.
Application Tracking
Will I be notified about the status of my application?
Applicants residing in Pakistan: Pak Identity System will send notifications regarding the processing of the application on the provided mobile number (Application submission and Card printing only) and email address.

Applicants residing Overseas: The system will notify about the progress through registered email address.

The applicant will be notified at the following stages through provided email:

  • Pak-Identity Account Registration

  • Fee Submission

  • Application Submission

  • Application Approval/Rejection/Deferral & Card Printing

  • Card Dispatch

Can I track my application status manually?
If you are applying from abroad, you can check the status of your application by clicking the 'Existing Application' tab. Hover over to the 'status' column in the table associated with your Tracking ID. Click on it, and the system will display the latest status of your application.

Or if you are applying from Pakistan then, you can track your application by sending your application Tracking ID via SMS to “8400”.

Refund Details
When am I eligible for the Refund?
Refund should be claimed within the 6 months period of fee submission. An applicant can only be considered for the refund if:

  • Applicant has applied in wrong category.
  • Applicant’s fingerprints are not matched.
  • The application is not submitted and applicant do not want to proceed with it due to a genuine reason.
  • Applicant is not eligible for the intended category
How to apply for the refund?

How to apply for the refund?

Here are the steps for applying to refund

  1. Login to your Pak Identity account.
  2. Click on the “New Application”
  3. From the list of options, select “Refund of Pak Identity Application”.
  4. Enter reference Tracking ID against which refund is being claimed and initiate the refund request.

NICOP Complete Form with Application

Intruder Performa

Clearance Performa

POC Complete Form with Instructions

Power of Attorney

For general question to NADRA, please contact our public enquiry service

Timings: 24/7

Mobile: 1777

+92 51 111 786 100

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